Seafreight Operator

Acorn Recruitment And Training
15 Sep 2017
13 Oct 2017
Contract Type
Full Time
Role: Seafreight Operator
Type: Permanent
Salary: £20-24k
Location: Minworth, Birmingham

Acorn Recruitment is currently recruiting for an experienced Seafreight Operator to work for our leading client based in Minworth, Birmingham.

The role will involve supporting the Seafreight Operations Manager, Account Managers, Sales Executives and Operations to ensure clients receive the very best customer service in the market place. Along with general operations this will also involve the direct communication with customers and suppliers via email and phone. Excellent customer service and attention to detail is essential for this role.

In return, our client offers a competitive salary plus company benefits within a fast-paced, expanding company with opportunities for progression.

Duties include:

*Receiving inbound calls from within the branches client base and either redirect the call to the relevant employee or deal with their call correctly in order to satisfy the customer's needs.
*Managing Sea freight import / export operations right from receipt of bookings form, arranging collection and booking cargo with carriers / NVOCC Operators and Overseas Agents.
*Generating export booking confirmations / import arrival notices and advising Account Managers, Customers and Overseas Agents.
*Entering the customers bookings onto the internal system will be a daily task and requires excellent attention to detail while working with the account manager to make sure you have all the required information.
*Generating export customs entries.
*Generating HBL's / MBL's / Pre-Alerts in a timely manner.
*Preparing documentation for Import Clearance in-order to forward same to in-house clearing agents and then keeping track of entries, arranging deliveries in-time.
*Credit check on accounts in-line with company policy.
*To deal with invoicing / job costing to customers in a timely and accurate manner and investigating any discrepancies that arise on those invoices.
*Dealing with shipping lines, overseas agents, making sure that ultimate customer service is met at all times.
*Overall purpose of this role is to ensure that the client receives excellent customer service and the team comply to Import / Export operational procedures and in-line with company policy.
*To complete KPI and shipment tracking reports for customers.
*To deal with suppliers invoices in line with the agreed cost and investigating any discrepancies.

The successful candidate:

*Experience within a Seafreight role with excellent customer service skills.
*Strong, confident personality with a proven track record in customer service.
*Be able to work under pressure and the ability to prioritise.
*A good standard of education.
*Excellent organisational and communication skills and a good telephone manner.
*Be computer literate with experience of Microsoft Office (Excel and Word)

Salary: £20k - £24k (dependent on experience)

Acorn Recruitment acts as an employment agency for permanent recruitment.

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