Commercial Administrator

Roevin Management
£12.00 p hour
15 Sep 2017
24 Sep 2017
Contract Type
Full Time
Commercial Administrator
Marston Green

Key Duties/Responsibilities for this role are as follows:

*Control Customer account repairs on a day to day basis to ensure their needs are met in an efficient and prompt manner, for specific high profile Aerospace customers
*Liaise with customers on commercial and minor technical issues - includes all customer enquiries.
*Handle queries / actions for their set of customers / Module
Ensure prompt resolution for all orders with queries.
*Timely submittal of quotations and ensure prompt reply.
*Support root cause cost drivers for return as - is units and implement actions.
Agree customer schedules for delivery ensure understood by all and monitor adherence.
*Manage customer expectations and issue regular status reports.
Invoice query resolution.
*Manage and communicate penalties for late delivery within business.
*Working with / communicating specific customer requirements and priorities to the production teams on customer matters, attend site production meetings as required.
*Monitor customer satisfaction and communicate to senior management.
Monitor RFQ and order fulfilment activity to highlight operational performance issues that affect customer perceptions and delivery.
*Support order intake forecasting, trend analysis and sales progress report by customer / Platform.
*Maintenance of order book for allocated customers / Modules
Provide adequate back up to other Commercial team members / across business support
*Recommend commercial Procedure revisions.
*Visit customers and represent the company at customer meetings as required.
Adherence to Company Credit and Finance Procedures.
*Candidates will be expected to be flexible when asked to do other duties in line with this role to support all areas of the department.

Personal Characteristics:
*Proven SAP knowledge or alternative required
*Attention to detail
*Excellent interpersonal skills
*Team player
*Flexibility to support the department where required
*PC Literate with desire to develop
*Able to communicate at all levels
*Effective manager of internal / external relationships
*Customer focus
*Works well under pressure
*Candidates may be asked to do other duties in line with this role

Roevin is an equal opportunities employer, for further information please contact Khush *************

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