Customer Service Administrator Full Time

Recruiter
Adecco UK Limited
Location
Worcestershire
Salary
18447.00 GBP Annual
Posted
19 Sep 2017
Closes
03 Oct 2017
Job Type
Administrator
Contract Type
Permanent
Due to success and company growth, our client based in Malvern are recruiting for a customer service administrator to join their friendly and welcoming team.

We are looking for someone who has the ability to deliver a high level of customer service, has excellent communication skills, both verbal and written and who is competent in IT as the role includes various IT systems which you will use on a daily basis. You also need to have a friendly and professional manner.

Job Role/Responsibilities:

Order Processing
*Taking product orders over the telephone and completing a sales order
*Dealing with callers and visitors
*The taking of credit/debit card payments
*Photocopying, producing reports and letter writing as required
*Deputising for other team members in their absence
*The taking of queries and enquiries
*Retrieving and processing Internet orders
*Help with various projects i.e. adding names and addresses on to the computer
*General "house keeping" and the carrying out of ad hoc tasks as and when necessary
*Prospecting by phone to find new customers
*To identify and follow up new sales leads via telephone
*To maintain up to date records of all sales activity as and when required
*To keep the sales manager/managing director up to date on any competitor activity
*To courtesy call existing customers if required
*Calling customers to advise of new/improved products/information
*The selling of additional products to existing customers while on a sales call. (up-selling)
*Willingly and enthusiastically support other sales team members
*Attend events and exhibitions to promote the company if required.

Customer Service
*Taking telephone, email and postal queries, raising service calls where required. Raising credits and letters of apology where appropriate.
*Keeping records of customer letters/reply's
*Taking messages from the answer phone daily at 9am
*Pursuing all late deliveries & non-processed/despatched/delivered orders
*Claiming Royal Mail, Parcelforce & Interlink compensation
*Liaising with the accounts department regarding outstanding account queries that will effect customer statements
*Uncollected orders left in reception
*Unpacking customer returns and returning items to stock while raising necessary paperwork
*Any queries regarding internet orders & online accounts
*Keeping other departments aware of recurring problems involving their department
*Creating information packs for new customers and setting up Trade accounts when required

We look forward to receiving your application, please call Adecco Worcester for further details about this role on .

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.