Fleet Operations Advisor
We are looking for a team of Fleet Operations Advisors to join a financial company within the automotive sector. Fleet Operations Advisors provide a dedicated Fleet Management Service primarily to business users from activation of an agreement to collection of the vehicle at the end of the contract ensuring that vehicles and customers are supported at every stage.
?? To work as part of a team delivering a best in class customer experience
?? Provide extensive and in depth Product and Service knowledge, acting as a Fleet expert with the utmost integrity to guide, advise and nurture the customer and building a comprehensive understanding of their requirements
?? Provide a dedicated Fleet Management Service, ensuring that vehicles, customers, suppliers and retailers are supported at every stage of the agreement lifecycle
?? Demonstrate strong dispute and objection-handling skills, exploring options in order to resolve customer queries
?? Act as intermediary between customers, appropriate departments, 3rd party suppliers and retailers to ensure customer satisfaction
?? Ensuring ownership is taken and promises made are delivered against
?? Follow internal policies and processes to ensure that any administration tasks are completed appropriately
Qualifications and Experience
?? Confident and customer focussed with excellent verbal and written communications skills and a meticulous attention to detail
?? Proven experience of working within a Financial Services regulated environment is preferred, however a customer service background will be considered as full training will be provided
?? Experience of organising and co-ordinating tasks; in a high volume, highly detailed, deadline-oriented environment
?? Flexible in working hours, in order to meet the needs of the organisation
?? Demonstrated ability to work in a dynamic and fast paced environment while ensuring a high level of Customer Service is delivered to both external and internal Customers
If you would like to discuss this role further please contact the office.
Ref No: 2900
Location: Warwick/Leamington Spa
Job Type: Permanent
Full or Part Time: Full Time
Salary: GBP18,000 PA
Hours: 40 hours per week - Shift patterns between 09:00 - 19:00
Please note that if you do not hear back from us in 7 working days your application on this occasion has been unsuccessful. However your details will be considered for any other roles that we feel your skills and experience may be suitable for. If you are already registered with Tri please contact your consultant to discuss your suitability for this position. Tri can only consider applications from candidates who are currently eligible to live and work in the UK in line with Home Office Guidance on the prevention of illegal working. We operate a strict equal opportunities policy.