Service Desk Advisor

Recruiter
Adecco UK Limited
Location
Stoke-on-Trent
Salary
17750.00 GBP Annual
Posted
20 Sep 2017
Closes
04 Oct 2017
Contract Type
Permanent
My Newcastle based client are expanding their team and looking for a Service Desk Advisor to support day to day operations of their clients and their mobile Facilities Managers including timely and accurate processing of reactive, planned and statutory compliance tasks and the effective utilisation of their system.

Key Skills Required:

Working knowledge of Microsoft Office (Word, Excel and PowerPoint)

Excellent verbal and written communication skills

Work under pressure

Main duties:

. Answer all incoming calls from external and internal sources.
. Receive, process and update requests from clients, internal personnel and suppliers via telephone, fax, e mail or web.
. Receive and action reactive requests from client base and log all requests onto the in house system.
. To Liaise with site based engineers and field based facility managers to action requests as necessary.
. To liaise with sub-contractors to attend site to repair faults and rise appropriate purchase orders as required.
. To be proactive in ensuring that all requests are completed within a reasonable time frame and that the correct process flow has been adhered to.
. To be pro active in chasing job closures for client sites.
. To review all data on the in house computer system and be pro active in ensuring that the data is updated as required.
. To be responsible for your own suite of clients and ensuring that all operational and financial procedures are adhered to.
. Provide administration support to the field based team of mobile facility managers.
. General filing duties

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.