Inbound Customer Service Agent

Recruiter
Uniting Ambition
Location
Stoke-on-Trent
Salary
15000.00 GBP Annual
Posted
28 Sep 2017
Closes
26 Oct 2017
Contract Type
Permanent

Inbound Customer Service Opportunity

Our client is looking for passionate customer service advisors to answer incoming calls from existing customers.

Using your natural people skills you will be required to build a great conversation with the customer, resolve their queries and ensure they are left with a smile on their face. Providing quality customer care throughout the customer's time with the company and maintaining excellent relationships.

As a Customer Advisor what skills & experience will I need?

  • Possess the ability to handle complex or difficult telephone enquiries
  • Upselling & cross selling
  • Demonstrate the ability to problem solve and effectively resolve customer expressions of dissatisfaction
  • Possess the ability to give fantastic customer service, be driven and able to show excellent communication skills.
  • Great listening skills!
  • The ability to build rapport with customers

Salary 15k

Hours - Shift patterns between Monday and Sunday