Operational Risk Manager

5 days left

Recruiter
Alexander Daniels
Location
Leamington Spa
Salary
25000.00 GBP Annual
Posted
29 Sep 2017
Closes
27 Oct 2017
Sector
Legal
Job Type
Manager
Contract Type
Permanent

Alexander Daniels are working with a large corporate business located in Leamington Spa who require an Operational Risk Manager. The role is responsible for the delivery of operational compliance, regulatory requirements, data protection and anti-money laundering legislation.

The following provides an outline of the role.

  • Ensuring that monthly compliance dashboard, approved person reports for the debt team and firm wide are delivered and highlight areas of risk.
  • Ensuring all information required by the Financial Conduct Authority is supplied within the set timescales and that Approved Persons are compliant with obligations set by the Financial Conduct Authority.
  • Ensure incidents are properly investigated and that a proper record is maintained to be reported on to the Compliance, Operational and IT meeting.
  • Respond to complaints that are received and deliver appropriate responses within set timescales and implement remedies to avoid repetition of complaint clause.
  • Respond to requests for information under the Data Protection Act and requests to delete information
  • Carrying out checks on new business loads including conflict checks on new matters (up to 500) against the firm's data base.
  • Manage the Quality Assurance process including line management of the Quality & Compliance Assistant.
  • Calibrate calls for agents eligible for a bonus and review all account challenges; as well as deliver effective remedies in areas of non-compliance.
  • Review workflows within the debt recovery unit to ensure they are kept compliant with up to date regulatory standards.
  • Preparing for client audits and due diligence requests by completing pre-audit documentation requested and liaising with the client on the day of the audit and implementing remediation on recommendations made.
  • Updating training material to ensure it is compliant with legislation and work with the operations team to delivering training.
  • Performing due diligence on new and existing suppliers, and undertaking onsite and remote audits.
  • Drive, challenge and deliver effective operational controls that achieve compliant operations.
  • Periodic reviews of all standard processes including customer communications ensuring we are compliant and processes are working effectively.
  • Monthly sessions with Team Leaders, Managers and agents to ensure consistency of marking and that the agents are aware of expectations
  • Pro-actively manage and implement changes such as for the introduction of the pre-action protocol.