Operational Risk Manager

Alexander Daniels
Leamington Spa
25000.00 GBP Annual
29 Sep 2017
25 Oct 2017
Job Type
Contract Type

Alexander Daniels are working with a large corporate business located in Leamington Spa who require an Operational Risk Manager. The role is responsible for the delivery of operational compliance, regulatory requirements, data protection and anti-money laundering legislation.

The following provides an outline of the role.

  • Ensuring that monthly compliance dashboard, approved person reports for the debt team and firm wide are delivered and highlight areas of risk.
  • Ensuring all information required by the Financial Conduct Authority is supplied within the set timescales and that Approved Persons are compliant with obligations set by the Financial Conduct Authority.
  • Ensure incidents are properly investigated and that a proper record is maintained to be reported on to the Compliance, Operational and IT meeting.
  • Respond to complaints that are received and deliver appropriate responses within set timescales and implement remedies to avoid repetition of complaint clause.
  • Respond to requests for information under the Data Protection Act and requests to delete information
  • Carrying out checks on new business loads including conflict checks on new matters (up to 500) against the firm's data base.
  • Manage the Quality Assurance process including line management of the Quality & Compliance Assistant.
  • Calibrate calls for agents eligible for a bonus and review all account challenges; as well as deliver effective remedies in areas of non-compliance.
  • Review workflows within the debt recovery unit to ensure they are kept compliant with up to date regulatory standards.
  • Preparing for client audits and due diligence requests by completing pre-audit documentation requested and liaising with the client on the day of the audit and implementing remediation on recommendations made.
  • Updating training material to ensure it is compliant with legislation and work with the operations team to delivering training.
  • Performing due diligence on new and existing suppliers, and undertaking onsite and remote audits.
  • Drive, challenge and deliver effective operational controls that achieve compliant operations.
  • Periodic reviews of all standard processes including customer communications ensuring we are compliant and processes are working effectively.
  • Monthly sessions with Team Leaders, Managers and agents to ensure consistency of marking and that the agents are aware of expectations
  • Pro-actively manage and implement changes such as for the introduction of the pre-action protocol.