Helpdesk Administrator

Recruiter
EP Professional
Location
Warwickshire
Salary
7.50 GBP Hourly
Posted
29 Sep 2017
Closes
27 Oct 2017
Job Type
Entry
Contract Type
Permanent

Helpdesk Administrator

We are recruiting for a Helpdesk Administrator on behalf of our clients based in Birmingham. This is a temporary to permanent position.

Duties and Responsibilities of a Helpdesk Administrator

  • Investigating customer queries and talking to internal and external customers
  • Producing KPI data for the existing contract and new business
  • Be confident using Power point for team meetings
  • Analysing KPI Data - looking at performance trends and assisting site LEAN change agent with improvement projects
  • Admin duties - Supporting warehouse and Transport Supervisors with data entry and other activities
  • Ensure that complaints are dealt with appropriately
  • Comply with Health, Safety and Environmental policies

Details of a Helpdesk Administrator

  • Location: Coleshill, Birmingham
  • Hours: 09:00am - 17:30pm
  • Temporary - Permanent
  • Pay- GBP7.50-GBP8.50 Per Hour

Skills and Experience of a Helpdesk Administrator

  • Must be friendly and patient
  • Good working knowledge of a computer based telephone system
  • Good level of It skills - MS office, Outlook, Word, Excel, Internet
  • Excellent customer service skills
  • Must have good organisational skills
  • Hardworking and be able to work well under pressure
  • Excellent interpersonal skills
  • Excellent communication skills, able to work with people at all levels of the company and build trust and relationships with customers

Benefits of working as a Helpdesk Administrator

  • 28 days holidays
  • Working for a reputable company
  • Good company Pension
  • Company car park

If you are interested in this position please click Apply