Helpdesk Administrator

EP Professional
7.50 GBP Hourly
29 Sep 2017
25 Oct 2017
Job Type
Contract Type

Helpdesk Administrator

We are recruiting for a Helpdesk Administrator on behalf of our clients based in Birmingham. This is a temporary to permanent position.

Duties and Responsibilities of a Helpdesk Administrator

  • Investigating customer queries and talking to internal and external customers
  • Producing KPI data for the existing contract and new business
  • Be confident using Power point for team meetings
  • Analysing KPI Data - looking at performance trends and assisting site LEAN change agent with improvement projects
  • Admin duties - Supporting warehouse and Transport Supervisors with data entry and other activities
  • Ensure that complaints are dealt with appropriately
  • Comply with Health, Safety and Environmental policies

Details of a Helpdesk Administrator

  • Location: Coleshill, Birmingham
  • Hours: 09:00am - 17:30pm
  • Temporary - Permanent
  • Pay- GBP7.50-GBP8.50 Per Hour

Skills and Experience of a Helpdesk Administrator

  • Must be friendly and patient
  • Good working knowledge of a computer based telephone system
  • Good level of It skills - MS office, Outlook, Word, Excel, Internet
  • Excellent customer service skills
  • Must have good organisational skills
  • Hardworking and be able to work well under pressure
  • Excellent interpersonal skills
  • Excellent communication skills, able to work with people at all levels of the company and build trust and relationships with customers

Benefits of working as a Helpdesk Administrator

  • 28 days holidays
  • Working for a reputable company
  • Good company Pension
  • Company car park

If you are interested in this position please click Apply