Debt Recovery Support Advisor

CV Recruitment Limited
£16,000 - £18,000 Basic Salary with £19,000 OTE
28 Sep 2017
29 Oct 2017
Contract Type
Full Time

Collections Advisor

Excellent Permanent

Collections Industry

£16,000 - £18,000 Basic Salary with £19,000 OTE


Looking for a new opportunity?

Due to business growth, one of the fastest growing Payment Recovery Agencies in the UK, currently have exciting opportunities to join their dynamic and accomplished team who are dedicated to being the best in their industry.

An in-depth Induction and Training program provided, where you will quickly become an expert in the credit industry

The Role:
To provide a debt recovery service for a variety of large blue chip clients
Dealing with incoming and outbound calls to clients? customers in arrears to discuss payment options
Taking payments, answering queries or resolving problems
Achieve set revenue targets and call quality objectives
Input customer related data accurately and efficiently
Follow strict Company policies and procedures at all times
Have the ability to relate to people from a variety of different backgrounds
Be persuasive, persistent and self motivated
Show empathy, assertiveness, tact and resilience

Skills and Attributes required:
Excellent listening and empathy skills
Good negotiation, objection handling skills
Able to work well towards targets and within a team environment
GCSE or equivalent in Maths and English Grade C

38.5 hour week

No Bank Holidays
Hours with shifts between 8:00am ? 7:00pm Monday to Friday

Saturdays between 8:30am ? 13:00pm.

Shifts to include

Rotating shift pattern:
8.00am ? 4.30pm Monday to Friday
10.30am ? 7pm Monday to Friday
1 in 4 Saturdays

Fixed Shifts:
8am ? 5.30pm over 4 days plus every Saturday
9.30am ? 7.00pm over 4 days plus every Saturday

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