Debt Recovery Support Advisor

CV Recruitment Limited
£16,000 - £18,000 Basic Salary with £19,000 OTE
28 Sep 2017
30 Oct 2017
Contract Type
Full Time
CollectionsAdvisor Excellent Permanent Collections Industry £16,000 - £18,000Basic Salary with£19,000 OTE Stoke Looking for a new opportunity? Due to business growth, one of the fastest growing Payment Recovery Agencies in the UK, currently have exciting opportunities to join their dynamic and accomplished team who are dedicated to being the best in their industry. An in-depth Induction and Training program provided, where you will quickly become an expert in the credit industry The Role: To provide a debt recovery service for a variety of large blue chip clients Dealing with incoming and outbound calls to clients' customers in arrears to discuss payment options Taking payments, answering queries or resolving problems Achieve set revenue targets and call quality objectives Input customer related data accurately and efficiently Follow strict Company policies and procedures at all times Have the ability to relate to people from a variety of different backgrounds Be persuasive, persistent and self motivated Show empathy, assertiveness, tact and resilience Skills and Attributes required: Excellent listening and empathy skills Good negotiation, objection handling skills Able to work well towards targets and within a team environment GCSE or equivalent in Maths and English Grade C Hours: 38.5 hour week No Bank Holidays Hours with shifts between 8:00am - 7:00pm Monday to Friday Saturdays between 8:30am - 13:00pm. Shifts to include Rotating shift pattern: 8.00am - 4.30pm Monday to Friday 10.30am - 7pm Monday to Friday 1 in 4 Saturdays Fixed Shifts: 8am - 5.30pm over 4 days plus every Saturday 9.30am - 7.00pm over 4 days plus every Saturday
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