Shared Service Centre Representative

Creed Communications Limited
Market Drayton
28 Sep 2017
29 Oct 2017
Contract Type
Full Time
We are recruiting for a Service Representative; who will be on the frontline for shaping and executing Müller UK's HR operations within the business. We are looking for individuals with a keen eye for detail and a tenacious approach and who are looking to develop their career with a leading FMCG organisation. The role requires experience in administration in order to complete tasks in a timely manner across various communication channels. The successful candidate will drive internal and external relationships whilst balancing a busy workload. Your challenge In this role the key responsibilities will include: * Complete allocated workload of admin and transactional activity in line with the employee lifecycle and process deadlines * On a rota basis, allocate admin and transactional activity to wider team using case management system * Ensure governance and compliance of data through the use of document management systems and tools * Actively promote a 'right first time' approach by following process and providing guidelines in relation to process to our customers when required * Proactively seek out solutions to unique requests/issues, sharing knowledge and findings with the wider team * Manage customer expectations using most appropriate methods of communications - including email and telephone * Through admin support and employee guidance, support the wider team on key projects and activities Key skills & experience * Experience in a Shared Service/ Contact Centre environment, with excellent customer service and administration skills * To have a good eye for attention to detail and accuracy * Having the ability to manage priorities, multi-task and achieve deadlines in a fast paced environment * Have an adaptable and a logical approach to problem solving * Good organisation skills * Good teamwork and also able to work on own initiative The Process If you have the skills and experience in the above areas and would like to be considered for this role please apply at [URL removed]
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