Assistant Service Manager (Information Services)

Stroke Association
Circa £29,000 per annum
28 Sep 2017
14 Oct 2017
Contract Type
Full Time
Assistant Service Manager (Information Services) A great opportunity to provide advice & support with a UK Charity We are the UK's leading charity dedicated to conquering stroke. There are over 1.2 million stroke survivors in the UK. Almost two thirds have a disability and one third rely on others for help, making stroke one of the biggest causes of disability. We are continually working to improve the lives of stroke survivors and their families who deserve the very best treatment and care. We deliver amazing, life-changing support to over 60,000 stroke survivors and their families each year. We also fund research to find better treatments, campaign for better stroke care and help people understand how to spot and prevent stroke. This work is made possible by more than 4,000 talented volunteers and staff, our fantastic supporters and our strong relationships with the stroke clinical and research community. We work with integrity, demonstrating our values as one combined passionate, innovative, respectful and professional team. Together we can conquer stroke Position: Stroke Information Services Assistant Manager Location: Bromsgrove Job Type: Permanent Hours: 35 per week Salary: Circa £29,000 per annum Closing Date: 13th October 2017 Interview Dates: 23rd & 24th October 2017 About the role: We are looking for an Assistant Manager to join the Stroke Information Service to deliver our exciting new growth strategy. Based in Bromsgrove and reporting to the Head of the Stroke Information Service, you will provide leadership and operational management to our team of helpline information officers, ensuring we maintain a consistently high quality service as we develop in line with our corporate strategic ambitions. You will also provide information and support to people affected by stroke. This includes stroke survivors and their families, carers, professionals and members of the public who make enquiries by telephone, letter and email and, on occasion, in person. You will work closely with the rest of the Stroke Information Service team in Bromsgrove to deliver the national stroke helpline and information service, and with colleagues across the organisation to fulfil our corporate strategy. About you: The Stroke Information Services Assistant Manager will have experience of managing staff in a fast-paced service delivery environment. You will have demonstrable experience of providing high quality support and information to others, ideally in a helpline setting. Excellent listening skills, the ability to provide empathy and to deal with callers who may be distressed or angry while remaining emotionally resilient is essential. You will be able to work effectively as part of a team, sharing information, knowledge and insight to ensure delivery of a high quality service that supports our position as the leading UK stroke charity. You may have experience of the following: Stroke Information Services Assistant Manager, Service Manager, Service Delivery Manager, Service Delivery Team Leader, Service Delivery Supervisor, Customer Service Manager, Customer Service Team Leader, Customer Service Supervisor, Assistant Manager, Assistant Service Manager, Charity, Charities, Third Sector, NFP, Not for Profit, etc. This vacancy is being advertised by EasyWeb Recruitment, the UK's leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.
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