Customer Contact Colleague - Full Time
Customer Contact Colleague - 38.75 Hrs P/W £17000 P/A
The role of a customer contact colleague is taking responsibility for communicating with our customers and partners on a daily basis via all contact channels. Colleagues will be the first point of contact with our customers and partners and are expected to always positively reflect our brand and values whilst carrying out their role. This means taking full ownership of every aspect of the customer or partner's query, being courteous, professional and diligent whilst adhering to Operational policies and conduct risk guidelines at all times.
Manage customer's accounts in accordance with regulatory requirements and internal policies. Manage, organise and update relevant data using various computer systems with accuracy. Communicate confidently, exercise excellent listening and written skills to resolve customer and partner queries by showing expert knowledge and taking ownership. Resolve problems at first point of contact wherever possible or escalate appropriately to ensure a satisfactory outcome. Ability to meet and exceed targets, contributing fully to the overall team performance. Assist with any other duties that may not necessarily form part of the daily role
What we're looking for:
Customer driven, Educated to GCSE Level or equivalent, Results focused, Able to prioritise and organise, Excellent Communicator,Good attention to detail,PC Literate with good keyboard skills, Experience of working in a Customer service environment, Ability to work positively with other colleagues, Good rapport building skills.
What are you waiting for? Join a customer focused team with excellent prospects for career development and training.
The application process is subject to the successful completion of background and reference checking, including CRB and CCJ (County Court Judgement) checks.
Adecco is an equal opportunities employer If you do not hear from one of our consultants within 7 days of applying for this role, please assume you have been unsuccessful in this instance.