Customer Service Advisor

ep professional
Bermuda Park
£8.66 per hour
29 Sep 2017
25 Oct 2017
Contract Type
Full Time

Customer Service Advisor

We are recruiting for a Customer Service Advisor on behalf of our clients based in Ryton-on-Dunsmore. This is a long term temporary position.

Duties and Responsibilities of a Customer Service Advisor

  • To ensure all communication with clients and customers is in a professional and timely manner and resolved to their satisfaction using the appropriate channels
  • Develop a full understanding of the services and products and all relevant operating systems
  • Promote a client focused approach within the company
  • To complete customer and specific reports in a timely and accurate manner as required
  • Attend regular meetings/briefs held by the Client Service Centre Management team
  • Contribute ideas to change and improve the customer experience and the performance of the team
  • Attend regular performance reviews and participate in personal development activities and discussions
  • Provide cover, as directed by your Line Manager for other members of your team

Details of a Customer Service Advisor

  • Location: Ryton-on-Dunsmore
  • Must drive due to the location
  • Hours: Rotating shift patterns (08:00-17:00, 09:00-18:00, 10:00-19:00, 11:00-18:00)
  • When working Saturdays - 08:00-17:00 or 09:00-18:00
  • Each shift contains two 10 minute breaks and a 1 hour lunch
  • Long term temporary position
  • Pay - £8.66 Per Hour

Skills and Experience of a Customer Service Advisor

  • Good communication skills
  • Excellent time keeping
  • Demonstrate a positive and pro-active attitude
  • An individual who can work within a team and on their own
  • Good organisational skills
  • Someone who can work under pressure
  • Good attention to detail

Benefits of working as a Customer Service Advisor

  • 28 days holidays
  • Working for a reputable company
  • Good company Pension
  • Company car park

If you are interested in this position please click Apply

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