Customer Service Advisor

Adecco UK Limited
Bermuda Park
£17,000 per annum
29 Sep 2017
25 Oct 2017
Contract Type
Full Time
I am currently recruiting for an experienced Customer Services advisor, preferably with telesales experience to join a my client's busy Customer Services team based at their office in the Tile Hill area of Coventry.

Main Responsibilities:
*Dealing with all inbound calls, including customer enquiries and complaints
*Outbound cold calling, sales and promotional calls (commission earned on new business)
*Handling of enquiries via email and responding in a positive and professional manner
*Complaint ownership/handling to resolution
*Maintaining customer accounts(full training will be given)
*Reviewing and implementing changes to our online parent ordering system
*Creation of flyers and promotional materials (Microsoft Office experience essential)
*Maximising sales opportunities through telesales
*Referring leads to sales team

What we are looking for:
*A confident experienced Customer Service/Telesales person to work as part of a team in what can be an extremely busy office
*Excellent spoken and written communication skills
*Attention to detail and good time management
*Sensitive handling of complaints and problem solving
*Confident and persuasive manner
*Ability to effectively multi-task and handle multiple enquiries efficiently
*Outgoing and trustworthy manner
*Working knowledge of Microsoft Office is essential

If you are interested please apply or send your CV

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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