Customer Services Officer - Mortgages

RZ Group
Dickens Heath
£16,000 per annum
29 Sep 2017
25 Oct 2017
Contract Type
Full Time

Customer Services Officer - Mortgages
Birmingham - Solihull
£16,477.50 + Development Opportunities + Benefits
Permanent and Fixed Term Opportunities available
Monday to Friday 8.30am until 5.00pm

Do you have exceptional Customer Service skills? Enjoy speaking with Customers and resolving issues?

RZ Group have multiple opportunities to join an Award Winning and Established Banking Organisation, positions offering stable work prospects, development opportunities and an enjoyable working environment.

As a Customer Service Officer within a Mortgage Servicing team you will liaise with customers, discuss queries, resolve issues and generally provide a fantastic customer journey.

You will develop your knowledge of mortgage products and the financial services with training and support from dedicated team leaders and managers.

Key Duties

* Provide accurate and timely information in response to customer queries
* Manage and update relevant information on computer systems
* Represent the organisation in a highly professional manner

Key Skills/Qualifications

* Exceptional customer service experience, ideally within a contact centre/inbound call environment
* Competent computer skills, inputting of data
* Excellent telephone manner
* Minimum 5 GCSE's Grade C or above including Maths and English

Please apply to this role for immediate review! Contact Kerry Lyons for more information.

Recruitment Zone acting as an employment agency in regard to this advert.

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