Customer Service Coordinator

Recruiter
SF Group
Location
Staffordshire
Salary
19000.00 GBP Annual
Posted
30 Sep 2017
Closes
28 Oct 2017
Contract Type
Permanent

The Office Support Division of SF Group are currently recruiting for a Customer Service Coordinator for their client based in Burton on Trent. Due to the location of the business the successful applicant must have access to a vehicle.

The Customer Service Coordinator will support the day to day communication with the customers ensuring that standards are kept high at all times.

The key responsibilities of the role are:

  • Monitor and oversee the day to day running of the customer accounts
  • Answering queries from the customers and reporting on these for the KPI's
  • The Customer Service Coordinator will communicate effectively with both written and verbal
  • Monitoring the administration work and ensure that all processes are being followed effectively
  • Follow daily schedules and procedures
  • Work effectively as part of a team

The successful Customer Service Coordinator must be:

  • Well organised
  • Have strong IT skills and be comfortable dealing with spreadsheets
  • Ability to work under pressure
  • Ability to deal with customers at all levels and liaise effectively with 3rd parties
  • Ability to prioritise workload