Service Department Co-ordinator

Recruiter
The Recruitment LINK
Location
Stone
Salary
Competitive
Posted
30 Sep 2017
Closes
28 Oct 2017
Contract Type
Permanent

Our customer based in Stone is looking for a temporary Service Department Co-ordinator to cover maternity leave for approximately 12 months.

The role:

A co-ordinator is required to act as the first point of contact for customers with technical and service related queries and to administer the activities of the service department.

Responsibilities:

  • Act as the first point of contact
  • Maintain a record of activity with the service department
  • Arrange and record the arrival and despatch of equipment into and out of the service department with appropriate documentation
  • Arrange and monitor the quotation and payment for out of warranty repairs where appropriate
  • Record customer's issues and complaints and work with departments throughout the company to resolve them to the customer's satisfaction
  • Liaise with customers to arrange and fulfil spare part orders
  • Carry out analysis of the department's records to monitor activity and performance

Essential Experience:

  • Excellent customer relationship skills
  • Good written and oral communication
  • Ability to handle multiple and conflicting tasks and deadlines
  • Good computer literacy

Desired Experience:

  • Worked in a customer service environment
  • Have warehouse or goods handling administration
  • Worked in a busy multi-disciplined environment

37 ?? hours per week

Apply with salary expectations