Mortgage Telephony

30 Sep 2017
13 Oct 2017
Contract Type
Full Time

My client is a fast growing Financial company, based in Wolverhampton.

They are looking for additional Call Centre Advisors on a
long term temporary contracts, to start as soon as possible.

These roles will start on a temporary contract however they should be considered as a Temporary to Permanent vacancy.

Duties include

Answering calls from mortgage advisors, brokers and solicitors to go through mortgage applications and payments. You will be required to give updates on existing applications, and give guideance on procedures to brokers who are looking to submit a new application.

I am looking for people who have experience of working in a very similar environment.

You will need to have at least 12 months experience working as a mortgage processor, Mortgage Telephony, or a similar regulated telephony type background.

That experience needs to be within the last 3 years. This is so you are fully up to date with all current mortgage rules and regulationsand fully understand terminology when your clients call.

Training will be provided however they would like someone with a great understanding to begin with.

Call centre experience is essential, as this is a fast paced environment with a high volume of inbound and outbound calls. I need you to be able to demonstate you are very customer service focused, where you can handle large volumes of calls whilst still maintaining a high quality service to you customers.

Working hours are 35 per week in shifts ­ Monday to Friday covering the hours between 9am and 6pm.

Occasional late shifts and weekends may be required but this is extremely rare.

Pay is £10.33 per hour
Please apply online and your application will be reviewed immediately.

Please answer the below questions accurately to aid me in assessing your application.
If you have any queries about this position please contact Amanda Potts on 01902 715589

Reed Specialist Recruitment Limited is an employment agency and employment business

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