Guest Service Manager

Atlas Hotels Group Ltd
30 Sep 2017
13 Oct 2017
Contract Type
Full Time
Guest Service Manager - Full Time

Atlas Hotels is looking for a Guest Service Manager (GSM). Being a GSM means taking responsibility for delivering a fantastic experience for every guest at our hotel. It means communicating effectively and leading the team, being willing to get stuck in and presenting a professional and friendly face for the hotel.

As a GSM you may be the first person a guest encounters at our hotel so you’ll need to be friendly, professional and confident. You’ll be the person a guest or colleague turns to if they have a concern or complaint and you’ll be empowered to make things right. You’ll be involved in everything from serving at the bar, to preparing breakfast, taking reservations, ensuring our housekeeping and maintenance teams are aware of any issues, to delegating and monitoring tasks so you’ll be willing and able to multi-task.

We’re looking for individuals, not robots! We want people who can really shine in a busy setting, who are comfortable and confident in meeting and engaging with new people, who can delegate tasks and handle the smooth-running of a shift and who have a passion for great customer service. Practices and processes can be taught, but pzazz is what comes naturally to our GSMs and is what makes them special.

Preferred skills:

    experience in a hotel or other service industry in a supervisory capacityarticulate and communicativenumerategood interpersonal skillsorganised and systematicconcerned with quality of product and servicecomputer literatemarket awarenessproven leadership ability
Due to the high volume of applications, we are unable to notify unsuccessful applicants. If you have not been notified of the outcome of your application within four weeks of the closing date, please assume you have been unsuccessful on this occasion.

24hours a week (Friday, Saturday and Sunday, will include weekdays every other week).

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