New Lending Support Advisor

Recruiter
Coventry Building Society
Location
Coventry
Salary
£17,730 per year
Posted
29 Sep 2017
Closes
14 Oct 2017
Contract Type
Full Time

New Lending Support Advisor

We are looking for a professional and dedicated individual to join our New Lending Support team, where you’ll be integral in achieving the areas vision of delivering a "best in class" telephony service.

As a Support Advisor you will be:

  • Taking inbound calls from Mortgage Intermediaries about their clients’ mortgage applications
  • Work closely with our mortgage processing and underwriting teams and providing clear accurate updates on mortgage applications

Environment:

  • The New lending support team are focused on delivering excellent service, with key requirements in place to help us achieve quality standards that our customers / 3rd parties expect.
  • Building relationships with intermediaries (mortgage brokers, mortgage advisors and financial advisors) is how we grow our business so this role is key to our continued growth.

About You

  • You’ll be comfortable working in a demanding customer service environment towards performance measures and goals i.e. quality, compliance measures and will have developed an ability to deal with technical and complex enquires.
  • We will expect all applicants to have a good level of numerical and verbal ability and have excellent telephony skills and confident relationship builders
  • You’ll have a keen eye for attention to detail and driven to achieve high standards.

About Us:

  • Building relationships with intermediaries (mortgage brokers, mortgage advisors and financial advisors) is how we grow our business and there’s plenty of variety in what we do.

  • Whether you’re just starting out in your career or you already have existing skills and experience, join our team and we’ll give you the busy environment you need to grow. The Senior New Lending Support Manager says this is an opportunity in your career to work in a busy department where you can grow

Hours:

35 hours a week - Monday to Friday

Mon - Fri (shift basis)
We currently work a 4 week shift pattern, and some days are 7 hours, some days are 8 hours.




This job was originally posted as www.totaljobs.com/job/76007076