Customer Service Representative x 2 (6 Month FTC)

29 Sep 2017
28 Oct 2017
Contract Type
Full Time
Customer Service Representative x 2 (6 Month FTC)

Location: Nechells - Birmingham
£Competitive Salary + Excellent Company Benefits

Do you come from a Customer Service background and have a hunger to make a difference? Do you pride yourself in delivering excellent customer service, ensuring you are optimistic and polite with a can-do attitude? If this sounds like you, we’d love to hear from you!

Primaflow have an fun upbeat team of 9, waiting for you to join them on their successful customer satisfaction journey. As a Customer Service Representative based in our open plan office in Nechells - Birmingham, you will provide excellent customer service by providing quick and efficient solutions to our customer queries.

Duties include:

    Respond and deal with queries on a daily basis, efficiently and effectivelyTake ownership of incoming calls from customers, ensuring that the customer is at the heart of all decision making and queries are dealt with within a positive and proactive wayBuild an in depth knowledge of branch operations and systems to enable quick and efficient resolutions to customer queriesPlace customer orders onto our internal systemProcess and load faxed and emailed customer ordersProactively share company product offers with the customerChase deliveries with couriersHandle customer complaints
What can we offer you?

Travis Perkins plc are the UK leader in the building materials and home improvement markets. Recognised as one of Britain’s Top Employers since 2010, we offer our employees access to extensive career opportunities across 20+ leading businesses including Travis Perkins, Wickes, Keyline and City Plumbing Supplies. We operate out of more than 2,000 outlets nationwide (and Ireland) and have over 28,000 colleagues.

Our strong family values and 'cornerstones' lie at the heart of the success of our journey - from family business to forward thinking Company. If matching your ambition to our culture is an exciting prospect, there's never been a better time to join us.

And if, like us, you put customers at heart of everything you do, you can expect to be rewarded with a full package of benefits on top of a salary that grows with you as you grow in our business.

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