Client Communications Executive

Fresh Recruitment Cardiff
From £22,000 to £25,000 per annum
30 Sep 2017
28 Oct 2017
Contract Type
Full Time
Based in Birmingham city centre, our professional services client, a market leader in their field are looking for a Client Communications Executive to join its team.

You will have responsibility for the execution of all client-led marketing communications activity within the sector on a global basis including events (virtual, in-house, third party), e-briefings and newsletters, sponsorships, campaigns, social media and PR internal and external. You will also support the day-to-day aspects of Key Account Management, including Client Service Team management and administration, organisation of client specific hospitality and the provision of client-facing management information.

Key responsibilities:

• Delivery of client facing communications such as legal briefings utilising various digital communications channels
• Taking direction from senior manager for the key accounts and sector development team
• Manage liaison with web team and designers to ensure sector focused website content is current and effectively promotes our key sales messages
• Delivery of elements of the event lifecycle, live and virtual, from conception to completion, including scoping, administration (invitations, rooms, catering, badges, etc.), through to execution (client-facing) and follow up, with a strong focus on ensuring that leads generated are qualified and communicated to the relevant colleagues and tracked through the sales process
• Analysis of analytics and management information to identify business development opportunities linked to the sector
• Management of sector budgets, including forward forecasting and planning
• Driving a robust and clear social media campaign strategy
• Building relationships and managing activity with key industry associations, trade bodies and intermediaries
Maintenance of our Interaction-based CRM database (known as Share) including, information on KAM clients, targets and prospects
• Co-ordination of sector specific content on the firmwide extranet ‘Insite’, and .com pages
• The role will involve other occasional duties as determined by the Senior Manager (Key Accounts and Sector Development), including:
- preparation of client facing proposals, management information, liaising with Finance colleagues;
- collation of Client Service Team agendas and action points

Skills and experience:

• Client focus & commercial acumen
• Knowledge of Professional Services would be beneficial
• A track record of flawless operational planning, execution and follow-up of
the complete range of marketing communication channels is essential
• Innovative thinking to challenge existing marketing communications activity, particularly from a digital perspective, bringing best practice from previous experience

Key competencies:

Strong attention to detail, organisational skills and the ability to manage internal and external expectations and conflicting deadlines are essential
• Methodical, an efficient self-starter with a positive and ’can do’ attitude. Able to work well on your own initiative and as part of a wider team
• Financial acumen to accurately manage budgets
• Well-honed negotiation skills to put to effect with internal and external stakeholders
• Polished and professional, as the role will involve regular client contact. Excellent communication skills, both written and verbal
• IT literate, with advanced Interaction, SharePoint and Microsoft Office skills. Familiarity with and an interest in social media platforms would be an advantage.

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