Customer Service Assistant

Coventry Building Society
£15,318 per year
29 Sep 2017
27 Oct 2017
Contract Type
Full Time

A fantastic opportunity is available to work directly with our members within our Coundon Branch, as a Customer Service Assistant. In this role you will be the face of the Society, responsible for delivering an exceptional customer service by talking to our members and building long term relationships with them. From having conversations with our customers we will be able to help them with their plans through the services we offer.

You will be dealing with customers' transactions by operating the till and handling money in an accurate and professional manner. You will need to understand and comply with all the appropriate legislation and codes of practice, and keep an up to date knowledge of all our products and services.

Role requirements:

Ensuring customer needs are met, through high levels of professional customer service

Ability to develop long term customer relationships.

Cashiering duties and cash management

To work within a branch based environment, as part of a customer driven team.

Ensure personal goals and branch measures are met.

Ability to get things right first time through high levels of accuracy and confidentiality

Consistently and proactively looking at all opportunities to personally develop

Keeping up to date with financial products and legislation.

Effectively identify customer dissatisfaction and resolve at point of contact by always looking for ways to put things right.

Understand and adhere to all appropriate legislation, codes of practice and internal control requirements.

You will already have strong customer service experience with a positive and flexible approach. People skills are essential in this role, as you will be dealing with our members and working as part of a team. You will have excellent organisational and communication skills and cash handling experience is an advantage, but is not essential.

Person requirements:

  • Recent experience of working within customer service, ideally face to face whether in financial services, retail or other service environments

  • You must have a good level of numerical and verbal ability

  • Excellent attention to detail and planning and organising skills.

  • Flexible, positive, hardworking and driven in nature

About us:

We offer the friendly, warm welcome that our members have come to expect in all of our 70 branches.

By always putting our members first, we deliver an outstanding customer experience. Our staff create branches that are a pleasure to use.

99% of our branch visitors went away satisfied (data from our monthly customer satisfaction surveys).

Hours: 36.25

Monday to Friday 8.45am - 5.00pm
Saturdays - 8.45ampm ( 3 out of 4 a month )

This job was originally posted as

Similar jobs

Similar jobs