30 Sep 2017
13 Oct 2017
Contract Type
Full Time

Company description:

IDT are the installation department working for the Obligation Delivery Team assisting in the practical delivery of the Energy Company Obligation. ECO is a regulatory obligation placed upon all Energy Suppliers as part of their Supply conditions. This role will support the customer service manager and manage the admin team to ensure we successfully deliver our ECO obligation. E.ON provides electricity and gas to millions of homes and businesses here in the UK. It’s incredibly complex work. It takes the talents of thousands of people to do what we do. Yet our vision is a simple one. We want to be the trusted energy partner for our customers. We’re doing that by making energy cleaner and simpler to understand. We’re also doing it by being genuinely helpful people and treating our customers fairly.

Job description:

Our Energy Installation Services Team in Coventry is looking for a Scheduler. Scheduler

Salary: £ 15,927 – 21,700

Location: Coventry

At E.ON Energy Installation Services Ltd, our team helps customers with energy saving measures to help reduce energy waste and, in some cases, ease fuel poverty. Making life more comfortable for customers is what makes us tick and, as we grow our business we want to do even more. We listen to what customers really want, we advise them on what's right for them and then we make it happen. External wall insulation, new boilers, loft insulation, cavity wall insulation - the list goes on.

Right now we are looking for a Scheduler to join our Operations Support team. You will be a key member of the team, proactively managing the live day to day schedule of customer appointments for our field based team. Your organisational skills will mean our resource is always effectively utilised, to provide a great service to our customers. You will be directing both direct labour and contractors across a geographical region to maximise the company’s productivity. In the instances of emergency call outs, you will be organising unscheduled work in line with the Capacity Manager to meet crucial demand. In addition to this you will monitor and manage the compliance of appointments, investigating and escalating any non-compliance issues.

The customer will be at the heart of everything you do, making sure our schedule adequately meets their needs. In the instance of cancellations you will handle our customers with care to make sure they are informed on time, and a new appointment is arranged. You will constantly review the performance of this schedule against company SLAs and will be dealing with stakeholders across the business to ensure our customer commitments upheld. This is an opportunity to drive an outstanding customer experience and have a tangible impact on the productivity of our business.

Required profile:

What we need from you:
•Ability to analyse and action all aspects of Jeopardy Management and schedule management

•Demonstrate ability to manage any Capacity and Routing (CAR) Bucket/Area and more than one at once.

•Demonstrate ability to manage any schedule domain on request

•Able to use own initiative and work independently.

•Demonstrate ability to work flexibly within the team environment.

•Ability to liaise effectively with, and influence, field resource and their management

•Ability to communicate effectively.

•Have a proven problem solving track record.

•Ability to make decisions under pressure and within limited timescales.

It would be great if you had:

•An organised approach to work

•Self-drive and motivation to deliver excellent performance in all aspects of the role

•Excellent attention to detail.

Additional Information:

Due to the nature of this role a DBS check is required.
The role is based in Coventry.
For more information on reasonable adjustments please click here.

E.ON is committed to equal opportunities and actively promotes diversity, equality and flexibility.

What we offer:

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