1st Line Support Engineer
1st Line Support Engineer – Permanent - Telford
ITR Personnel are recruiting with a growing, stable business in Telford for a new 1st Line Support Engineer. This permanent position will suit an experienced IT professional who is looking for a next step in their career with a professional and rewarding organisation.
Duties will include (but not be limited to):
- Receiving incoming calls & emails from customers
- Carrying out investigations & updating customers
- System Administration tasks such as user creations and deletions
- Configure all new accounts
- Support 2nd & 3rd line support engineers
- Make regular courtesy calls to customers
Technically, you will need to be experienced with:
- Windows Operating Systems
- Remote support & troubleshooting
- Dealing with Internet Services including DSL, Domain hosting, email and VoIP
To be considered for this opportunity, you will have experience in a similar role. Also, flexible hours are required.
You will be professional, flexible and well organised as well as having excellent communication skills with the ability to deal with customers of various levels and technical knowledge.
You will obviously be technically astute and looking for a role that will offer development opportunities.
The Telford site is commutable from Shrewsbury, Bridgnorth, Newport, Shifnal, Market Drayton, Wolverhampton, Perton etc
Alternative job titles could include IT Administrator, IT Systems Admin, IT Support, IT Helpdesk, Tech Support, 1st Line IT Support, Internal IT Support, 2nd Line Support, IT Assistant, IT Systems Technician, Support Analyst, IT Support Analyst etcITR PersonnelWhether you’re seeking a new permanent position, temporary assignment or contract -you’ll find we provide a professional but friendly, efficient, system driven recruitment service - where we remember that people do matter. Offering a full recruitment service across a variety of sectors; we continuously strive to ensure we give an honest, reliable service.With a wealth of specialist knowledge in the local recruitment market, ITR Personnel is the latest addition to the ITR Group.Due to the high volume of applications we receive it is not always possible to respond to unsuccessful applicants. Therefore if we have not responded to your application within five days please assume that on this occasion your application has not been successful.ITR Personnel are an employment agency working on behalf of our client. ITR Personnel is an Equal Opportunities Employer. Candidates must be eligible to work in the UK full time without restriction.
This job was originally posted as www.totaljobs.com/job/76653430