Customer Service Advisor

02 Oct 2017
19 Oct 2017
Contract Type
Customer Service Advisor

Salary: Circa GBP17,929 rising to GBP18,389 (Includes 3 Saturdays per month)

Full Time: Monday - Friday (09:00 - 17:00) + Saturday mornings (09:30 - 12:30)


Location: Newtown, Oswestry & Welshpool (Travel required to all three branches)

Are you devoted to delivering superior customer service with a passion to make a difference? If that sounds like you, then we have your next new challenge waiting at the West Brom.

You will ensure our customers' needs are at the forefront of your day every step of the way. From having conversations with our customers you will be able to identify their needs through the services we provide.

At the West Brom you'll have every opportunity to take the next step and keep moving: we're well known for providing excellent development support and always promote from within wherever possible.

Key Responsibilities

To be the face of the West Brom
To deliver excellent customer service every time
Identifying and providing solutions to customers' needs
Cash and cheque handling
Ability to get things right first time

Skills & Attributes

Previous customer service experience
Genuine interest in customers
Enthusiastic when working within a team
Excellent communication skills
Flexibility within the branch network when required

What's in it for you?

Performance related pay scheme
Generous annual leave starting at 25 days
Pension scheme
Life assurance
Corporate discounts

Essential for the role is the use of your own vehicle and possession a full UK driving licence. All travel expenses (if applicable) will be paid in accordance with HMRC rules.

Inspired by the Society's Vision and Values, it's not just what we do but how we treat our colleagues and customers that make the people at the West Brom really stand out from our competitors.

Head Office: 2 Providence Place West Bromwich B70 8AF. The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. 'the West Brom' is a trading name of West Bromwich Building Society.