Contact Centre Agent

£16,478 per annum + Flexible Cash Benefits
01 Oct 2017
19 Oct 2017
Contract Type
Full Time
As a Contact Centre Agent you will become the first point of contact with clients providing a premier service that delivers maximum efficiency in the handling of customer contact and ensures the highest quality of response.

As the Contact Centre Agent you will be responsible for;

  • Taking in bound calls, emails or messages dealing with a variety of customer services and finance related issues.
  • Offering a professional service to a variety of clients.
  • Striving to provide a professional service at all times.
  • Accurate recording of information onto a live system.
  • Query handling in response to customer requests with the support of clear information and processes.
  • Process changes in Client/Customer records in response to appropriately authorised requests that are within the required limits for processing.
  • Provide guidance to Shareholders on correct procedures to be followed.
  • Judge and escalate non-standard situations and difficult cases to Team Leader as required.
  • Contribute to the development initiatives of the Team e.g. continuous process improvement, etc.
  • Escalate issues, complaints and concerns to Team Leader.
  • On attainment of good level of experience agents may be asked to assist less experienced team members.

Always to undertake the duties of this role in accordance with the requirements of the company’s Regulators, including FSA’s Principles for Business.

As the successful candidate you would possess;

  • Delivering Quality to our Customers
  • Working Together
  • Drive to improve results and standards
  • Taking ownership and responsibility
  • Technical proficiency
  • Excellent communication skills.
  • The ability to take on board and learn specialist information.
  • Previous customer service experience.
  • Fast and accurate recording of information skills.
  • Strong computer literacy.

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