Help - Desk Coordinator
Working for one of the UK's largest and best known facilities management companies. They are responsible for a number of large prestigious contracts / buildings within the UK. They employ engineers, help-desk and back house support of facilities maintenance.
You will be taking the initial call from customers who have an issue to log. You will then log the call onto a database. Once logged you will liaise with engineers that are local. You will then send the engineer at the relevant site the details. Once the problem is fixed, you will update the system. You will also have administrative duties such as processing purchase orders, managing SLA's and KPI's.
Ideally you will be;
Highly skilled in customer service and call handling professional and able to work under pressure
Experience with CAFM system (e.g., concept, maximo, Siclops or any booking systems) essential
Have previous Help-desk/ busy customer service role experience is desirable particularly working with Engineers
If you are interested please call and ask for Jamie or Paul or apply online with your CV
This job was originally posted as www.totaljobs.com/job/76085250