Customer Service Centre Manager

ep professional
£30,000 per annum
01 Oct 2017
25 Oct 2017
Contract Type
Full Time

Customer Service Centre Manager

We are recruiting for a Customer Service Centre Manager in the Birmingham area. Our Client is a well-established Company.

As a Customer Service Centre Manager you will need to have/be:

·Knowledge of the Energy industry would be an advantage
·Solid experience in call centre management
·Excellent communication skills with the ability to build relationships both internally and externally
·Ability to inspire and build trust
·Able to identify areas for improvement
·Coaching and development skills
·The ability to work to tight deadlines, work well under pressure and have excellent prioritisation skills


·Salary: £30,000.00 - £35,000.00 per annum (depending on experience)
·Working Hours: 40 hours Monday-Friday 8.00am-8.00pm with alternate Saturdays
·Location: Birmingham
·Duration: Permanent

Role of a Customer Service Centre Manager:

·Direct accountability for performance, people and welfare of the call centre
·Deliver and monitor department key performance indicators
·Carry out one to ones
·Ensure escalations and complaints are handled quickly and effectively
·Report MI to key stakeholders
·Proactively improve service delivery through the introduction of new working practices
·Forward planning for troughs and peaks activity
·Drive continuous improvement in customer service
·Act as a role model for leadership and performance management practices
·Implement change in response to regulatory and business needs

Benefits of working as a Customer Service Centre Manager:

·20 days holiday plus bank holidays
·Company pensions
·Childcare vouchers
·Free parking

If you are interested in the above role please click apply

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