Team Leader

ep professional
£20,000 per annum
01 Oct 2017
25 Oct 2017
Contract Type
Full Time

Team Manager

We are recruiting for a Team Manager in the Birmingham area. Our Client is a well-established Company.

As a Team Manager you will need to have/be:

·Experience of working within the Energy industry would be an advantage
·A strong background in customer service and team management
·Excellent organisational and time management skills
·Ability to demonstrate a logical and methodical approach
·Flexible approach to working hours


·Salary: £20,000.00 - £25,000.00 per annum (depending on experience)
·Working Hours: 40 hours Monday-Friday 8.00am-8.00pm with alternate Saturdays
·Location: Birmingham
·Duration: Permanent

Role of a Team Manager:

·Manage the call centre floor, ensuring all calls are handled in an efficient and effective manner
·Lead and develop a team through coaching and performance management
·Be the first point of contact for help, support and escalation
·Demonstrate strong leadership skills
·Working towards KPIs
·Ensuring compliance and adherence to guidelines
·Handle an array of employment relation issues

Benefits of working as a Team Manager:

·20 days holiday plus bank holidays
·Company pensions
·Childcare vouchers
·Free parking

If you are interested in the above role please click apply

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