Field Service Engineer

01 Oct 2017
14 Oct 2017
Contract Type
Full Time

Every time you pick up the phone, surf the Internet, travel on a motorway, catch a train, bus or tube, or even dial 999; chances are telent have enabled the technology to make this happen.

Field Quality Engineer

Key Objectives:

Provide an independent audit and inspection capability to ensure that the methodology and quality control activities implemented are as per the Service Provider and Agreement requirements;

Liaise with the Customer and the Service Provider's technology function to define technical standards;

Produce comprehensive checklists in line with installation storyboards and/or technical standards to enable field audits and inspections to be carried out in line with requirements;

Provide an independent inspection and report in response to the Customer's or delivery organisation's reported defects;

To provide a specialist inspection where this is beyond the capability of Licensed Field Quality Engineers;

To deliver training for Licensed Field Quality Engineers (to include quality standards, inspection, root cause analysis) and support the on-going development and improvement of that training programme;

Monitor and inspect the Licensed Field Quality Engineers;

Carry-out desk top audits of field self-inspection quality control checks uploaded onto Remedy; and take an active part in quality improvement team activities (RCA for defect trend information).

Support the delivery of work being undertaken by the Quality Assurance function in delivering continual improvement.

Deliverables include

Divisional audit and inspection reports;

Project specific quality control procedures and processes;

Licensed training for Field Quality Engineers;

Investigation reports and root cause analysis for defects;

Development of checklists and guidance for field quality inspections.


A thorough understanding of the activities undertaken in inter-urban traffic environments, including capital works and maintenance activities and the associated installation standards and quality controls.

Practical experience in the services being delivered;

Practical experience in the development of quality control standards and guidelines;

Experience in delivering training and instruction;

Familiarity with company systems for quality management;

Knowledge of CBQ/NVQ assessments and processes.


BTEC Ordinary National Certificate in electronics/telecommunications engineering (or equivalent)

Full drivers licence;

Word and Excel skills;

Practical problem solving skills;

National Highways Sector Scheme accreditations;

NRSWA qualifications.


Relevant highways accreditations (for site access purposes)

Good presentation skills;

HERS qualifications;

Internal auditor qualifications;

Generic telent people behaviours apply and in particular;

Professional, customer friendly and amenable;

Punctual, organised and efficient;

Resilient in the face of change and able to support and adopt changes that have been agreed;

Good networking and customer facing skills;

Prepared to re-prioritise and take into account colleagues concerns;

Understand the implications if procedures/policies are not being followed;

Able to challenge constructively.