Quality Assurance Manager

Shirley Parsons
£45,000 per annum
01 Oct 2017
25 Oct 2017
Contract Type
Full Time

I'm pleased to announce an exciting new role for a world-class company in the Rail sector. I'm seeking candidates with substantial skills and experience required for the role, who can operate in a top class working environment.

The Role:

  • Management and safety of the assigned resources and services for effective delivery
  • Designing, implementing, and maintaining a systematic compliance monitoring process for the division
  • Primary contact for the division regarding all matters relating to the management of quality assurance and environmental management,
  • Ensure the Quality Plan and Environmental and Sustainability objectives, targets, and action plans are measured and managed at each level of the delivery organisation
  • Develop a risk based audit schedule and deliver compliance audits,
  • Work with the Field Quality Services Manager to develop the risk-based field quality assurance plan and manage the Field Inspection approach in line with the Contract and Customer's requirements,
  • Be the point of contact with the Customer for audit reports, non-conformances etc.,
  • Produce quality performance monitoring reports (including defect monitoring) as an input to the management review process and the Customer's performance management reporting schedule,
  • Provide specialist support to business managers to facilitate root cause analysis workshops for defect/problem trends identified in management review or performance monitoring,
  • Develop (with relevant owners and stakeholders) appropriate guidance and procedural documentation to ensure all activities carried out within the business produce consistently high quality results,
  • Provide specialist support during Customer and certification body audits of the division,
  • Liaise with the Supplier Assurance Manager to ensure assessments of existing or potential suppliers are effective and timely,
  • Ensure that standards for quality, environment and sustainability are designed into new business processes, products, and services (as part of their transition into delivery) through effective assurance arrangements
  • Facilitate the customer satisfaction surveys and ensure that findings are analysed, acted upon and reported as agreed with the Customer
  • Support the certification of the contract arrangements to ISO9001:2015


  • Management of the Contract Quality Plan
  • Maintenance of the Contract Environmental Management Plan
  • Maintenance of the Contract Sustainability Action Plan
  • Definition and management of a risk based Field Quality Assurance Plan
  • Production of contract and other mandatory quality performance monitoring reports
  • Definition of a risk based quality assurance audit schedule.
  • Delivery of audits in accordance with the annual audit schedule
  • Build and improvement of procedures, policies and process documents
  • Provision of Customer satisfaction survey analysis reports

The Candidate:

  • At least 5 years' experience in a Quality Management role, managing a team of quality management and assurance resources
  • Expert knowledge of the application and development of processes to international management system standards
  • Experience in the design and implementation of management systems certified to ISO9001/ISO14001
  • Effective stakeholder engagement and communication
  • Practical problem solving skills and excellent presentation skills
  • Practical experience in the implementation of field/product quality control processes
  • Experience in capital work and/or maintenance service delivery in the highways or rail environments


  • Full Driver's Licence
  • ISO9001 Lead Auditor


  • Appropriate memberships (e.g. CQI)
  • ISO14001 auditor training

Behavioural Requirements:

  • Professional, customer friendly and amenable
  • Punctual, organised and efficient
  • Resilient in the face of change and able to support and adopt changes that have been agreed
  • Good networking and customer facing skills
  • Prepared to re-prioritise and take into account colleagues concerns
  • Understand the implications if procedures/policies are not being followed
  • Able to challenge constructively

Reference: JM-1114