Nights Guest Service Assistant

Recruiter
Plus One Personnel
Location
Warwick
Salary
18500.00 GBP Annual
Posted
03 Oct 2017
Closes
13 Oct 2017
Contract Type
Permanent

Job Title: Guest Service Assistant (Nights)

Location: Warwick

Salary: GBP18,500

Hours: 11pm to 7am (including weekends)

Our client is a global, award winning and established chain of hotels. They maintain a high standard of customer satisfaction and provide a great guest experience. They are currently looking for a night's guest service assistant to join their team on a permanent basis. This is an excellent opportunity for an experienced receptionist or someone with a passion for customer service.

Key Responsibilities:

  • Welcoming hotel guests with a smile
  • Assisting customers with queries, requests and complaints
  • Supervising other members of the team
  • Maintaining brand standards
  • Answering telephones and taking reservations
  • This is a varied role which includes serving at the bar, preparing breakfast, guiding the housekeeping and maintenance team and other ad hoc responsibilities.

Key Skills & Experience:

  • Friendly, professional and confident personality
  • Good numeracy and computer skills
  • Experience in a fast-paced, customer focused setting
  • An excellent telephone manner and a positive and can-do attitude
  • You need to be hardworking, have good attention to detail and a real enthusiasm for the role
  • An excellent team player
  • Ideally hotel or receptionist experience

This is a Full-Time, Permanent role. The working hours are from 11pm to 7am, 5 out of 7 days and weekends will be required.

If you would like to apply for this opportunity, please submit an up-to-date CV including details about your current or most recent salary and your availability / notice period. You can also call Lisa on for a discreet and confidential discussion about the role.