Assistant Customer Service Manager

SF Group
25000.00 GBP Annual
03 Oct 2017
17 Oct 2017
Job Type
Contract Type

SF Group are recruiting on behalf of a well known household refurbishment brand based in Bromsgrove for an Assistant Customer Services Manager.

Previous management experience within a customer service centre environment essential as this role will require the successful candidate to undertake a high level of management responsibility in the eventuality of the absence of the current manager.

Monday Friday
GBP25,000 - GBP30,000 dependant on experience

  • Managing and developing the day to day running of on-line ordering portal, overseeing the customer journey of enquiry to successful delivery
  • Monitoring and controlling customer complaints
  • Dealing with customer and staff reports/business analysis
  • Day to day management of customer service team
  • Implementing the KPI's with team leaders

Required Skills:

  • Customer Service NVQ Level 2
  • HNC in Business or other management qualifications
  • High level of customer service
  • Strong organisational skills
  • Full competency with MS Office Suite
  • Understanding of Omni-channel retails and e-commerce business would be an advantage

Please do not apply for the position without a proven track record as a team leader in a similar customer service background.

To be considered, click apply - call or email CV to .