Assistant Customer Service Manager

Recruiter
SF Group
Location
Bromsgrove
Salary
25000.00 GBP Annual
Posted
03 Oct 2017
Closes
17 Oct 2017
Job Type
Manager
Contract Type
Permanent

SF Group are recruiting on behalf of a well known household refurbishment brand based in Bromsgrove for an Assistant Customer Services Manager.

Previous management experience within a customer service centre environment essential as this role will require the successful candidate to undertake a high level of management responsibility in the eventuality of the absence of the current manager.

Monday Friday
GBP25,000 - GBP30,000 dependant on experience

  • Managing and developing the day to day running of on-line ordering portal, overseeing the customer journey of enquiry to successful delivery
  • Monitoring and controlling customer complaints
  • Dealing with customer and staff reports/business analysis
  • Day to day management of customer service team
  • Implementing the KPI's with team leaders

Required Skills:

  • Customer Service NVQ Level 2
  • HNC in Business or other management qualifications
  • High level of customer service
  • Strong organisational skills
  • Full competency with MS Office Suite
  • Understanding of Omni-channel retails and e-commerce business would be an advantage

Please do not apply for the position without a proven track record as a team leader in a similar customer service background.

To be considered, click apply - call or email CV to .