programme manager / project delivery manager
Project Delivery Manager / Programme manager
The role of the Delivery Manager is to ensure that projects within a given territory have all of the necessary resources in place to succeed, and that those resources are being deployed most effectively to the projects that need them. This involves management of the resource pool as a whole, and the allocation of resources to specific projects. The Delivery Manager does not have direct responsibility for project success, which is retained by the project manager, but needs to provide the Board of Directors with clear and timely visibility of project health.
The Delivery Manager has the following specific responsibilities, as well as anything else required to perform the role described:
- Management of recruitment. The Deliver Manager is responsible for finding people to perform specific roles, arranging interviews with relevant capability experts to qualify them, and confirming and processing appointments. Works with the Marketing Director to establish the companys reputation as an employer in the marketplace.
- Arranging and managing attendance of current and prospective resources at socials. Shared responsibility with Marketing / Partner Management
- Management of the relationship with recruiters and third party service providers for resource. The Delivery Manager would be expected to work with the Partnership Manager and Capability Director to establish productive new relationships to improve the range, breadth and strength of the company's delivery services.
- Ownership of the contracts for delivery resources, and the contract negotiation process. Issues contracts, serve notices, extend or amend, etc. The Delivery Manager needs to secure the best resource at a sensible cost.
- Owns the elements of the contracts with clients that relate to performance. Resource estimates and profile, rate, charging schedule, named deliverables, specified requirements from the client, etc. The Delivery Manager would not necessarily be responsible for tackling all non-delivery issues with clients, however taking on more of this responsibility would be a personal growth target.
- Induction of new starters. Aligned to values and company strategy etc (provided by marketing), and inducted to their capability area and their project.
- Maximises resource utilization and tasks the business against profit margin on projects (working with the Finance Manager) - feeds this into the MD. Ensures a mix of project costs - enough senior resource to guarantee project success, enough junior resource to secure high profit and to develop that resource.
- Acts as a central point of contact for project managers to flag up project progress (included on weekly reports). Manages a central risk register for all projects. Provides top level project updates to the board.
- Responds to resource adjustment requests from project managers / others
- Manages all holiday requests including clash management
- Manages resource bookings against non project activities (coordination of capability development meetings or conference attendance etc)
- Point of contact for staff disputes, grievances, not necessarily the resolver
- Owns the staff handbook. Owns employment contracts for delivery resources
- Manages the development of people in close collaboration with the capability function. Will need to have some kind of skills matrix for resources to understand where they can be effectively deployed, where they might need support, etc
- Propagates the culture, builds close knit teams across different projects. Manages company communication to the resource base in collaboration with Marketing.
The candidates home location is not important but must be able to travel to Warwick.