Customer Service Advisor

Industria Personnel Services Ltd
£11.4 per hour
02 Oct 2017
25 Oct 2017
Contract Type
Full Time

Job Description

Covering all aspects of Same Day Operations, the Operator will have a working relationship with many functional and business areas.

You will be required to effectively monitor driver resource, and facilities/equipment resources to meet and exceed internal and external service levels at all times, and to provide excellent service to customers.

Great customer service skills – Candidates require the ability to deal with enquiries and orders from customers, drivers and internal business colleagues and ensuring a positive experience is provided to all is essential.

Attention to detail – Team members will be responsible for invoicing clients and uploading key delivery information, therefore accuracy is important.

Prioritisation – Working in a busy delivery environment at peak requires any team member to prioritise workload and react quickly to events as they occur.

The Successful Applicant

Preferred experience –

  • Working knowledge of the Same Day operation
  • Proven track record of personal development
  • Experience of managing suppliers (companies and sole traders)
  • Proven problem solving skills
  • Ability to build relationships and influence operational change and service improvement
  • Excellent customer service skills

Necessary Skills –

  • PC literate in Word, Excel and PowerPoint as a minimum
  • Strong numeracy skills
  • Ability to work as part of a team
  • Communication skills – verbal and written
  • Ability to prioritise

What’s on Offer

Temp role with possibly of a Permanent contract – 40 hour week – general office hours (0800-1700/0900-1800) – flexibility is required.

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