Technical Support Engineer - vehicle technician

R.A.C. Motoring Services
04 Oct 2017
18 Oct 2017
Contract Type

Job Description

The RAC is one of the UKs most progressive motoring organisations, providing a diverse range of services to over 8 million personal and business customers, and generating revenues of GBP500m.

The role of Technical Support Engineer is key to ensuring we continue to deliver a great service to our members by you providing first class technical support to all areas of the business on all matters pertaining to automotive engineering topics.

Role purpose:

- Work to ensure we continue to increase the roadside patrol repair rate through giving expert technical advice when required

- Increasing patrol efficiency through providing dynamic diagnostic support leading to a quicker conclusion

- Phone Fix - Helping customers to resolve simple issues over the phone without the need of a resource to attend

- Right Resource First Time (RRFT) - Ensuring that our customer receive the correct service in terms of the right resource in the first instance

- Supporting Deployers with real-time technical advice

- Gathering and sharing technical information in the aim to keep the RAC up to date with the current climate

Skills, Knowledge and qualifications:

The successful applicant will possess:

- High level of motor vehicle diagnosis and repair experience including the use and understanding of workshop diagnostic equipment

- Methodical diagnostic and problem solving thought process

- The ability to communicate effectively with both colleagues and customers in sometimes high pressure situations to reach a positive outcome

- Good level of computer literacy


- Minimum NVQ level 3 motor vehicle engineering

- Preferred master/diagnostic technician qualification

Come and join us on the journey.