Technical Support Engineer - vehicle technician

Recruiter
R.A.C. Motoring Services
Location
Staffordshire
Salary
Competitive
Posted
04 Oct 2017
Closes
01 Nov 2017
Sector
Charity
Contract Type
Permanent

Job Description

The RAC is one of the UKs most progressive motoring organisations, providing a diverse range of services to over 8 million personal and business customers, and generating revenues of GBP500m.


The role of Technical Support Engineer is key to ensuring we continue to deliver a great service to our members by you providing first class technical support to all areas of the business on all matters pertaining to automotive engineering topics.

Role purpose:

- Work to ensure we continue to increase the roadside patrol repair rate through giving expert technical advice when required

- Increasing patrol efficiency through providing dynamic diagnostic support leading to a quicker conclusion

- Phone Fix - Helping customers to resolve simple issues over the phone without the need of a resource to attend

- Right Resource First Time (RRFT) - Ensuring that our customer receive the correct service in terms of the right resource in the first instance

- Supporting Deployers with real-time technical advice

- Gathering and sharing technical information in the aim to keep the RAC up to date with the current climate


Skills, Knowledge and qualifications:

The successful applicant will possess:

- High level of motor vehicle diagnosis and repair experience including the use and understanding of workshop diagnostic equipment

- Methodical diagnostic and problem solving thought process

- The ability to communicate effectively with both colleagues and customers in sometimes high pressure situations to reach a positive outcome

- Good level of computer literacy

Qualifications/FSA:

- Minimum NVQ level 3 motor vehicle engineering

- Preferred master/diagnostic technician qualification

Come and join us on the journey.