Housing Assistant

Recruiter
Eden Brown Synergy
Location
West Midlands Region
Salary
8.50 - 10.46 GBP Hourly
Posted
04 Oct 2017
Closes
01 Nov 2017
Contract Type
Permanent
My Client who is based in the East Midlands is looking for a Housing Assistant who can provide the first point of contact for customers in all aspects of Housing Management and providing support to the Housing Officers.

Your duties & responsibilities will be:

- Daily contact with tenants, applicants and their representatives concerning any aspect of Housing Management and conditions of tenancy, eg advising on anti-social behaviour, rent account monitoring, progress of adaptations, mutual exchanges, transfers, etc.

- To have knowledge of policies and procedures for dealing with breaches of conditions of tenancy, particularly anti-social behaviour and rent arrears in order to assist the Housing Officers to provide advice and information to customers.

- To assist and support the Senior Housing Officer and Housing Officers to deliver a good quality and customer focused Housing Management Service.

- Undertake 'sign-ups' with new tenants explaining the tenancy agreement in detail, specifically the tenant and landlord obligations.

- Assist in the co-ordination of paperwork for anti-social behaviour cases and estate inspections.

- To input information into the IT system and extract information to provide statistical information, analysing data for reports as required by the Senior Housing Officer and Service Manager - Housing Management.

- To provide administrative support, including answering the telephone and general offices duties as required.

Please could you send CV's to or call for more information.

Eden Brown Synergy is an equal opportunities employer. For more opportunities, please visit