Housing Assistant

Eden Brown Synergy
West Midlands Region
8.50 - 10.46 GBP Hourly
04 Oct 2017
30 Oct 2017
Contract Type
My Client who is based in the East Midlands is looking for a Housing Assistant who can provide the first point of contact for customers in all aspects of Housing Management and providing support to the Housing Officers.

Your duties & responsibilities will be:

- Daily contact with tenants, applicants and their representatives concerning any aspect of Housing Management and conditions of tenancy, eg advising on anti-social behaviour, rent account monitoring, progress of adaptations, mutual exchanges, transfers, etc.

- To have knowledge of policies and procedures for dealing with breaches of conditions of tenancy, particularly anti-social behaviour and rent arrears in order to assist the Housing Officers to provide advice and information to customers.

- To assist and support the Senior Housing Officer and Housing Officers to deliver a good quality and customer focused Housing Management Service.

- Undertake 'sign-ups' with new tenants explaining the tenancy agreement in detail, specifically the tenant and landlord obligations.

- Assist in the co-ordination of paperwork for anti-social behaviour cases and estate inspections.

- To input information into the IT system and extract information to provide statistical information, analysing data for reports as required by the Senior Housing Officer and Service Manager - Housing Management.

- To provide administrative support, including answering the telephone and general offices duties as required.

Please could you send CV's to or call for more information.

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