Helpdesk Analyst, French / German speaking - Telford, Shrops

Erin Associates Limited
£24k - £25k pa + bonus & benefits
03 Oct 2017
02 Nov 2017
Contract Type
Full Time

Helpdesk Analyst x 2 - Telford, Shropshire, Midlands

Candidates must be bilingual in English & German or English & French or indeed both!

Helpdesk, 1st Line Support, Active Directory, French Speaking / German speaking

This well-established organisation requires several driven and self-motivated Helpdesk Analyst to join their busy technical services team, and motivate those around them. The key to this role is ensuring smooth helpdesk support to end users across their EU offices. The Helpdesk support analyst will have the opportunity stay ahead of the technology curve and move in to a more senior role as time progresses.

The Helpdesk Analyst will be providing 1st line technical support and assistance to staff across our EU offices, dealing with helpdesk requests and calls coming into the IT department from English, German and French speakers. Handling support requests with SLA and escalating up to 2nd or 3rd line teams as required.

*Remote user support

*Software installation

*Active Directory

*Ticket escalation and incident response

*Working within SLAs

The role will appeal to an individual capable of working in a pressurised environment. You will have the initiative to approach challenges with enthusiasm and the ability to react to rapid changes in prioritisation whilst maintaining a clear focus on the company objectives. Exceptional time management and problem-solving skills along with an analytical mindset and attention to detail are a must. Must be Fluent in English and German or French. Additional EU languages would be advantageous

Benefits include, pension, company bonus scheme, 22 days holidays plus Bank holidays and the opportunity to move up within the ranks of this esteemed organisation.

This is an excellent opportunity for a multi lingual Helpdesk analyst to join an existing team of IT Support specialists where you will gain new skills in the latest emerging technologies. Please send your cv for consideration.

Key words; Software Support, Support analyst, Desktop support, Helpdesk, Service desk, German speaking, French speaking, Application Support, Installation, Telford, Shropshire West Midlands.

Send your CV to Sian now - or call *************

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