Customer Care Agent

Brampton Recruitment Ltd
£16640 pa
03 Oct 2017
03 Nov 2017
Contract Type
Full Time
Our award winning client is seeking a new team member within their Customer Care Department. This is an opportunity for a Customer Care Agent to work within a business that offers excellent on the job training. The role offers the chance to work in a strong Customer Care team environment within a longstanding and very well-established business who is continuing to grow year on year. The company places great emphasis on providing a high level of customer service to its clients and have great pride in what they do within their industry. Job Description: - Responding to inbound calls within the customer care team. Taking calls from clients and dealing with their needs and requests - Collating and issuing various customer KPI's - Entering information onto in-house and general system, such as details about the customers jobs - Administration tasks to ensure the effective completion of various documents Candidates will ideally possess the following experience: - Someone who can give examples of working within a highly effective customer service / customer care environment - ideally within a busy and pressurised environment - Confidence and empathy to deal with customers across all levels - A strong problem solver and someone who can show empathy within strained situations - Be able to work under minimum supervision - Someone who thrives working in a fast paced environment - Ideally someone who has worked in the service industry - Good IT experience using Word and Excel This role would suit people who also have the following experience: Customer Service Advisor, Transport Administrator, Transport Advisor or Customer Care Advisor The role is based in Stoke on Trent and is commutable from: Congleton, Newcastle under Lyme, Biddulph and Crewe. Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.
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