BUSINESS SERVICE ADMINISTRATOR

Recruiter
Plum Personnel
Location
Staffordshire
Salary
16000.00 GBP Annual
Posted
05 Oct 2017
Closes
02 Nov 2017
Job Type
Entry
Contract Type
Permanent

BUSINESS SERVICE ADMINISTRATOR
to GBP16,000
Walsall

About the role

Responsible for customer contact, including interactions related to events such as billing inquiries, service requests, suggestions and complaints, to ensure that customers receive the best possible service.

  • Handles customer inquiries by telephone and/or e-mail in a service centre.
  • Processes customer orders, applications for service initiation & maintenance.
  • Troubleshoots and resolves customer complaints
  • Ensures that responses to customer inquiries are completed on a timely basis to achieve service and quality standards.

Main Responsibilities

  • Receiving inbound customer calls
  • Offering exceptionally high levels of customer care
  • Deal with 1st level escalations and complaints in a timely manner
  • To ensure all requests are processed in accordance with the appropriate channels within agreed time scales
  • To ensure that specific admin / additional duties outlined by management team are carried out.
  • Processing service call requests onto Service Management System and allocating said call to respective engineering team.
  • Ensuring exceptionally high levels of data entry accuracy
  • Liaising with dealers - logging fault calls and installation / training requests
  • Assisting with identifying calls escalation.
  • To deal with any enquiries / requests made through the Business service team mailboxes including any mail boxes contained within.
  • To support any areas within the Business Service Desk during periods of absence
  • Develop a very high level of understanding of the Service Management System

Candidate requirements

  • Computer literate in Word and Excel
  • Good team player and able to work autonomously
  • Previous Customer Service experience essential

Please note if you have not been contacted by Plum Personnel within seven days then unfortunately on this occasion you have been unsuccessful. Due to the high level of applications we are receiving at this time, we are unfortunately unable to give individual feedback. Plum Personnel is acting as an employment agency in relation to this vacancy. Plum Personnel is an equal opportunities employer.