IT Support Technician

The Curve Group
05 Oct 2017
25 Oct 2017
Contract Type

We are looking to recruit a IT Support Technician for our Wealth Management client based in the Bromsgrove area, near Birmingham. This is a fantastic opportunity to join a rapidly growing business and be part of this exciting time for them. The successful candidate will act as a first point of contact with any IT issues, logging and actioning the tickets in a timely and efficient manner.

Key responsibilities of the role include:

  • Act as the first point of contact for any IT or telephony related issues for internal staff and remote users
  • Logging requests using an internal ticketing system to prioritise which issue should be handled first. As well as escalating the tickets if you are unable to resolve the problem.
  • Liaising with 3rd Party companies to ensure computer and telephony systems and software are running efficiently.
  • Setting up and maintaining users
  • Paying visits to employees on site to try and rectify the problems they have with their software/hardware when needed.
  • Setting up remote users PC requirements, including VPN connection, encryption, email, anti-virus, server access and remote desktop connection (for connecting to database). Demonstrating access to remote users.
  • Maintaining server and client machines, ensuring all run efficiently and that all machines have adequate security measures and anti-virus software updated

Knowledge Required:

  • Active Directory
  • Windows Server 2008/2012
  • Windows 7 and above
  • Microsoft Products
  • Microsoft Azure
  • Mobile Device Management
  • Security principles
  • Financial Services Experience Desirable