Customer Service Advisor

Recruiter
big fish little fish
Location
Staffordshire
Salary
8.00 GBP Hourly
Posted
05 Oct 2017
Closes
02 Nov 2017
Contract Type
Permanent

**Full Time Sales Advisor's Required** East Leeds

Role Purpose:

Working within a vibrant contact centre environment you will be responsible for converting enquiries into sales opportunities for new boiler sales and a range of associated products. As the initial point of contact for customers who are interested in details or quotes for specific goods, driven by your passion of providing exceptional service you will use your skills of building rapport, questioning and call handling to gain agreement from customers to book appointments for field sales surveyors to provide quotes and sell to. The key is to demonstrate excellent customer service skills.

Key Responsibilities and Accountabilities:

?? Manage incoming customer calls and assist accordingly, they are wanting the help and assistance.

?? For customers who request a call back after doing a quote online, call them back as they are expecting your call.

?? Take ownership, and make customers feel at ease.

?? Take responsibility for own learning and development, sharing knowledge with colleagues and others.

?? Resolve queries quickly and effectively in accordance with set targets and guidelines

?? Ensure customer satisfaction by offering the highest level of customer service at all times

Personal Attributes

?? Must be able to confidently communicate to a high standard

?? Must be a team player who works collaboratively

?? Can adapt to a fast paced environment and changing work load

?? Level-headed with excellent organisational and time management skills

?? Reliable and determined to excel in a target driven environment

?? Willing to work hard as part of the team but with the ability to work successfully using own initiative

**Full time hours are 37.5 per week between 8am and 9pm weekdays and 8am and 5pm Saturday & Sunday - which are occasional.

Initially these roles are on a temporary basis, however the client is eager to appoint permanent people, so if you are the right person, demonstrate eagerness, commitment, reliability - then you could be moved onto their payroll within days!

Our client can offer great opportunities, great environment, free parking, easy access to Leeds and surrounding areas, including all motorway links including A1, M1 and M62.

Please apply, and we will call to discuss your application quite quickly.