Customer Service & Despatch Administrator
This is an opportunity to join a vibrant British Upholstery Manufacturer successfully producing Sofas and Chairs for the domestic market for nearly 30 years. With over 160 employees based in Kidderminster, they focus on all aspects of design, production and despatch. With impressive expansion plans, the company is really going places and they are looking for people who want to be part of that growth. Working with some of the biggest retailers in the business, they have built a strong reputation, providing quality products at competitive prices quickly and efficiently. They have a clear vision to grow, and they know that good people are the building blocks to this, that's why they are investing in their future and planning for expansion. The Customer Service and Despatch Administrator will be responsible for managing delivery to our customers from order through to despatch and dealing with customer service queries. This is a key role reporting directly into the Customer Services Director. This is a hands on role with responsibility to ensure we meet our consistently high standards of customer service and on time delivery to meet customer deadlines. They are looking for a dedicated and motivated individual with a keen attention to detail, and the ability to take the initiative and ownership of this important function. Main duties: - Daily upload of new customer orders to our MRP system - Generate despatch documentation - Answer customer service calls, manage repairs and customer collections - Book and liaise with transport and delivery companies Strong IT skills especially with Excel is essential. Previous experience in a customer service role, or similar would be a distinct advantage.This is a time sensitive environment, so the ability to work at a fast pace accurately is essential. You will be a strong team player, always looking for ways to help an encourage other team members. You will be a good communicator both verbal and written.