Project Support Team Leader

Recruiter
Redwood Search
Location
Worcester
Salary
19570.00 GBP Annual
Posted
05 Oct 2017
Closes
19 Oct 2017
Contract Type
Permanent
GBP19570 + GBP3k bonus

Redwood Search are pleased to be working with our established, expanding client to recruit a Project Support Team Leader to manage their team of Project Support Administrators.

The Role

  • Supervise a team of Project Support Administrators to ensure system set up and maintenance are completed in line with service expectations KPIs and SLAs
  • Develop and maintain an on-going dialogue with internal clients to validate effective service delivery and promote a positive working relationships
  • Maintain and demonstrate sound working knowledge of processes and systems in order to provide guidance to team members
  • Supervise the creation and maintenance of internal processes for the Project Support team focused on improvements on quality and efficiency
  • Regularly collate information on the performance of individuals within the team against set targets/objectives and agreed key performance indicators
  • Meet with each team member on a regular basis to discuss their performance against the agreed criteria
  • Facilitate problem solving and collaboration and act as a point of escalation
  • Demonstrate the capability to solve problems, analyse and propose the solutions without waiting to be asked, being led or directed
  • Provide expertise, direction, guidance and training to internal and external clients regarding the system implementation process
  • Ensuring all new team members experience a quality and organised induction programme
  • Display resilience and ownership in the face of rapid growth
  • Lead by setting a good example (role model), behaviour consistent with their core values
  • Maintain confidentiality at all times


Qualifications & Training

A minimum of two years experience in a supervisory role

A minimum of four years experience in a customer service role

Experience of working in a busy call centre

Good coaching skills

Minimum of five GCSE or equivalent (grade C or above)

In return, our client offers excellent career progression, and bonus scheme (after probation).

Please contact for further detail.

Recommend your family and friends to us and on their successful placement, we will give you up to GBP250 worth of vouchers of your choice. (T&C's apply).

Please visit our Redwood Search website to find more roles!