Guest Service Manager

Recruiter
Plus One Personnel
Location
Warwick
Salary
£17,500 per annum
Posted
04 Oct 2017
Closes
20 Nov 2017
Contract Type
Full Time

Job Title: Guest Service Manager

Location: Warwick

Salary: £17,500

Our client is a global, award winning and established chain of hotels. They maintain a high standard of customer satisfaction and provide a great guest experience. They are currently looking for a Guest Service Manager to join their team on a permanent basis. This is an excellent opportunity for an experienced receptionist or someone with a passion for customer service.

Key Responsibilities:

  • Welcoming hotel guests with a smile
  • Delivering a fantastic guest experience.
  • Assisting customers and colleagues with queries, requests and complaints
  • Managing team shifts
  • Delegating and monitoring tasks for different teams
  • Keeping up brand standards
  • Answering telephones and taking reservations
  • Taking over when the general manager is absent from the business
  • This is a varied role which includes serving at the bar, preparing breakfast, guiding the housekeeping and maintenance team and other ad hoc responsibilities.

Key Skills & Experience:

  • Friendly, professional and confident personality
  • Good numeracy and computer skills
  • Experience in a fast-paced, customer focused setting in a supervisory position (1 year minimum)
  • An excellent telephone manner and a positive and can-do attitude
  • You need to be hardworking, have good attention to detail and a real enthusiasm for the role
  • An excellent team player
  • Proven leadership ability
  • Ideally hotel or receptionist experience

This is a Full-Time, Permanent role. The working hours are 7am to 3pm or 3pm to 11pm on a rota basis, 5 out of 7 days and weekends will be required.

If you would like to apply for this opportunity, please submit an up-to-date CV including details about your current or most recent salary and your availability / notice period. You can also call Lisa on for a discreet and confidential discussion about the role.