Field Service Engineer

Recruiter
C D A Group Ltd
Location
Stoke-on-Trent
Salary
Up to £32,000 per annum OTE. Company van, annual bonus and pension.
Posted
04 Oct 2017
Closes
04 Nov 2017
Sector
Engineering
Contract Type
Full Time
The CDA Group LTD is one of the UK’s leading manufacturers of kitchen appliances. Selling over a quarter of a million appliances each year they are highly regarded for quality and style.

We are currently looking to recruit a Field Service Engineer to cover Stoke on Trent and the surrounding area. The successful candidate will be responsible for carrying out repair, service, and installation of the full range of kitchen appliances whilst ensuring outstanding service to our customers.

We are looking for a candidate who has experience of working with and repairing the full range of domestic appliance with a strong customer focus, ideally being Gas safe registered.

Suitable candidates will need to show a passion for service improvement, a desire to deliver best performance and an ability to provide support in achieving the overall objectives of the Aftercare function.

Main responsibilities:

  • Repair, service and installation of kitchen appliances.
  • Carry out testing to ensure accurate fault diagnosis.
  • Build and maintain positive relationships with customers, delivering high standards of customer service.
  • ·Complete the required number of service calls per day.

  • Ensure satisfactory levels of van stock at all times.
  • Coordinate with the Customer Care Team in order to ensure effective planning, organisation and delivery of service call schedule.
  • Ensure accurate and timely completion of all required paperwork and reports.
  • Adherence to health and safety practices and procedures.
  • Key Skills and Attributes:

  • High level technical knowledge covering a full range of major kitchen appliances (gas, wet products and refrigeration).
  • Technical and problem solving skills.
  • Good communication, listening and customer service skills.
  • Trained in gas and refrigeration (preferably Gas Safe registered).
  • Knowledge of electrical theory and safe working practices.

  • This is a permanent full time position working 40 hours per week Monday to Friday with occasional Saturdays.

    Postcode areas which the successful candidate will cover are; ST,WS,WV,SY,TF & CW.


    This job was originally posted as www.totaljobs.com/job/76708981