Contact Centre Advisor

Recruiter
360 Resourcing
Location
Coventry
Salary
£19,000 OTE
Posted
04 Oct 2017
Closes
04 Nov 2017
Contract Type
Full Time

Our clienthas an exciting opportunity for a Contact Centre Advisor to join the team based in Coventry. You will be employed on a full time permanent basis and recieve a competitve salary plus excellent benefits.

Responsibilities of their Contact Centre Advisor

- To receive inbound service booking calls from retail customers on behalf of Clients.

- To allocate service work to individual dealers DMS systems – booking to maximum efficiency

- Upsell ancillary products to customers where it is beneficial to do so

- Incorporating management of all data in lines with data protection legislation, up keep of dealers and customers information via database

- To make the following outbound calls as directed; Customer Profiling, CSI, Campaign Introductions/Follow up, Direct Selling of Offers to new, existing and lapsed customers

- Increase workshop loading capacity by efficient bookings and increase Retail Hours Sold

- Develop rapport and relationships with dealer staff to encourage team working

- Deliver excellence in customer handling & processing Brand Ambassadors for our client and their Clients in every interaction

Skills needed to become their Contact Centre Advisor

- Have excellent customer service skills, experience preferably gained within an after sales or call centre environment and have a friendly and professional personality to match

- Strong focus on customer service/customer care

- Confident communication skills to convey information clearly and concisely, when dealing with internal and external contacts and colleagues

- Good PC, literacy and telephone skills

- Demonstrate a flexible approach to changes in the working practices and procedures

- Attention to detail

- Ability to build rapport

- Previous direct selling experience preferred

- Enthusiastic work attitude

- Be a team player – willing to share knowledge and ideas

Benefits of becoming their Contact Centre Advisor

- 22 days holiday plus 8 bank holidays

- Contributory Pension Scheme

- Health cash plan once passed probation

- Career progression actively supported

- Free on-site car parking

- Cafe onsite

If you feel you are the right candidate for the role as their Contact Centre Advisor then please click ‘apply’ now! They’d love to hear from you!


This job was originally posted as www.totaljobs.com/job/76711200