Customer Care Agent

Recruiter
Brampton Recruitment
Location
Hilderstone
Salary
£16,640 per annum
Posted
04 Oct 2017
Closes
15 Nov 2017
Contract Type
Full Time

Our award winning client is seeking a new team member within their Customer Care Department. This is an opportunity for a Customer Care Agent to work within a business that offers excellent on the job training. The role offers the chance to work in a strong Customer Care team environment within a longstanding and very well-established business who is continuing to grow year on year. The company places great emphasis on providing a high level of customer service to its clients and have great pride in what they do within their industry.

Job Description:

  • Responding to inbound calls within the customer care team. Taking calls from clients and dealing with their needs and requests
  • Collating and issuing various customer KPI's
  • Entering information onto in-house and general system, such as details about the customers jobs
  • Administration tasks to ensure the effective completion of various documents

Candidates will ideally possess the following experience:

  • Someone who can give examples of working within a highly effective customer service / customer care environment - ideally within a busy and pressurised environment
  • Confidence and empathy to deal with customers across all levels
  • A strong problem solver and someone who can show empathy within strained situations
  • Be able to work under minimum supervision
  • Someone who thrives working in a fast paced environment
  • Ideally someone who has worked in the service industry
  • Good IT experience using Word and Excel

This role would suit people who also have the following experience: Customer Service Advisor, Transport Administrator, Transport Advisor or Customer Care Advisor

The role is based in Stoke on Trent and is commutable from: Congleton, Newcastle under Lyme, Biddulph and Crewe.

Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.