Change Manager x 2

04 Oct 2017
24 Oct 2017
Contract Type
Full Time

Location: Birmingham

Salary: Up to £36,000 per annum (depending on experience) + 25 days annual leave + 6 % pension

Hours: 37 hours per week

About Us

Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos. We improve services by managing people, processes, technology and assets more effectively. We advise policy makers, design innovative solutions, integrate systems and - most of all - deliver to the public. Serco supports governments, agencies and companies who seek a trusted partner with a solid track-record of providing assured service excellence. Our people offer operational, management and consulting expertise in the aerospace, defence, education, health, justice and immigration, local government, science, technology, transport and the commercial sectors.

Be it in our operation of trains, prisons, air traffic control, satellites, military bases, hospitals and much more, our purpose is to be a trusted partner of governments, delivering superb public services that transform outcomes and make a positive difference for our fellow citizens.

Our culture is based on a set of four values - Trust, Care, Innovation, and Pride - that shape our individual behaviours and hence the way the company behaves.

Serco ITSS creates and runs IT systems for the rest of Serco. Serco ITSS is the delivery arm of Serco`s Information Services (IS) function and focuses on efficient and effective IS delivery.

A fantastic opportunity has arisen for two Change Managers to join the ITS Service Management Team.

As a Change Manager, you will report into the Service Operations Manager. You will manage changes to the IT infrastructure and supporting organisation to deliver a cost effective and sustained level of availability that enables the business to satisfy its objectives to meet the business requirements.

In this role, you will focus on ownership of all changes requested for the ITS Services and drive a thorough risk-based assessment and authorisation of changes to ensure that the changes have no detrimental impact on the provision of ITS Services.

About you:

  • ITIL Foundation qualification

Previous experience with Change Management
Excellent working knowledge of service management processes
Experience working in a large corporate environment with experience of outsourced services
Exceptional communicator, a sound influencer with the ability to communicate at all organisational levels and quickly build relationships
Good customer service skills, and able to proactively manage customer expectations.
Strong time management and efficiency skills, organised and delivery focused, good planning skills, and process driven.
Strong report writing skills
A team player but with the ability to work on own incentive and under pressure
A self-starter with a determination to succeed balanced with appropriate tact and diplomacy.
Excellent knowledge and use of MS Office Suite (especially Word and Excel)

In addition, you will have the ability to bring diverse groups together in a collaborative approach to assess change and identify standard changes, and possess excellent presentation skills to be able to present key messages, challenges and solutions, at all levels.

You should be able to gain a UK Security Standard clearance.

What you'll get in return

The role will challenge and reward the successful candidate in equal measures and enable the successful candidate to build key senior networks within the organisation as well as broaden your experience in a high profile capacity.

On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Serco is committed to equal opportunities and requests any potential applicant to contact the Serco Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application should the closing date of the advertisement be brought forward.

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